SHIPPING POLICY:
Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or holidays are processed the next business day.
Shipping Methods
- We ship via Amazon Fulfillment (FBA) and trusted carriers for direct orders.
- Delivery typically takes 3–7 business days within the U.S.
- Tracking details are emailed once your order ships.
Packaging
- All products are packed in eco‑friendly, tamper‑proof packaging to preserve freshness and purity.
RETURN POLICY:
Eligibility
- For safety reasons, ingestible herbal products are non‑returnable once opened.
- Unopened jars or pouches may be returned within 30 days of delivery.
Conditions
- Items must be unused, sealed, and in original packaging.
- Proof of purchase (order ID or receipt) is required.
Non‑returnable items
- Opened or used products
- Items past 30 days from delivery
- Gift cards or promotional items
REFUND POLICY
Damaged or Incorrect Items
- If your order arrives damaged, defective, or incorrect, we’ll replace or refund it immediately.
- Please email photos of the issue to support@maruthamn.com within 7 days of delivery.
Approved Returns
- Once your return is received and inspected, we’ll notify you by email.
- Refunds are processed to your original payment method within 5–7 business days.
Late or Missing Refunds
- If you haven’t received your refund, first check your bank or card provider.
- Then contact us at support@maruthamn.com for assistance.
CUSTOMER SUPPRT
For any shipping or return questions contact:
Email: support@maruthamn.com
Hours: Monday–Friday, 9 AM–5 PM EST
Holiday Hours: Open on most public holidays with regular weekday hours. Closed only on major national holidays (New Year’s Day, Independence Day, Thanksgiving, and Christmas Day).
We aim to respond to all inquiries within one business day.